Frequently Asked Questions
Everything you need to know about your POSSE experience.
What is the POSSE return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached.
How long does international shipping take?
International orders are typically processed within 48 hours and delivered via express courier within 3-7 business days, depending on your location.
Where are POSSE garments produced?
We pride ourselves on ethical manufacturing. Our collections are designed in Australia and produced by skilled artisans in India and China under fair working conditions.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a unique tracking link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I care for my linen pieces?
To maintain the longevity of our signature linen, we recommend a cold hand wash or a delicate machine cycle with mild detergent, followed by air drying in the shade.